The general job description of a desktop support engineer is:
•Desktop engineers typically maintain hardware equipment and responsible for the software configuration and licensing information. Knowledge requirement will include but not limited to the following –
Windows Operating systems, Windows Servers, Active Directory, DNS, DHCP, TCP/IP, Office System, network Peripherals, Anti Viruses, Firewalls, PC building/configuration issues and Management system.
•The most important competencies they should posses are: Customer service, problem solving, communication skills and multi-tasking.
•As a demanding profession, they should also be highly motivated & pro-active individuals in order to provide excellent help desk support to their customers – Company employees and/or company subscribers.
•They must have the minimal experience to perform problem diagnosis and fault resolution.
•Desktop engineer who works in help desks is responsible to providing user advice, guidance, and assistance on common desktop applications.
This article covers sample of job interview questions for technical desktop support engineers (also called help desk engineers) and provides tips on answering these questions.
Interview Questions and Answers for Desktop Support Engineer PositionQuestion: Tell me about your daily routine as a desktop engineer?
Answer: Tell how did you provide (help-desk) support to the employees on their desktop systems such as – network servers, desktop computers, printers, laptops etc?
Question: What is your specialty? Have you provided desktop support for hardware, software or both?
Answer: Are you Microsoft/Cisco certified? If you are, give details. Speak about the procedure you follow to test/maintain the equipment and software operation.
Question: Have you used to test network and desktop systems – Have you trouble-shouted computerized systems?
Answer: In your answer, describe the process you took to identify and solve problems that affect the computer systems. Provide examples if necessary. Tell how you test computers to ensure they function properly.
Question: Describe physical setting up of hardware and software systems installation for various applications and programs.
Answer: Tell how you installed and test computer system an ensured they function properly.
Question: Have you upgraded computer systems or offered recommendations on upgrades needed.
Answer: Describe a major upgrade that you’ve participated as a focal point. A success story. Something you’re proud about. Explain the step taken to ensure smooth upgrade.
Question: Have you trained or coached employees on computer systems?
Answer: If you did, tell about the training programs you’ve designed and implemented for staff – How you have directed them on operation of computer hardware/software systems.
Question: Are you a team player? Did you work in a team to solve problems? Have you worked independently also?
Answer: As a desktop engineer you must have the proper ability to work with others and alone. Describe how you have worked with your staff members to figure out solutions to major issues. Tell also about your own individual assessments to identify minor failures and how you’ve used your communication skills to consult others for solutions to problems beyond your specialty.
Question: Have you been responsible for purchasing new computer systems to your organization?
Answer: If you were responsible for these activities, explain how you’ve worked with vendors (suppliers) and with the procurement department – How you assessed the future computer needs in the organization.
Question: Can you tell about other duties you’d handled that were beyond the scope of your work? Have you interacted with the IT staff?
Answer: You must present your ability to handle different tasks and challenges. Show how you well versed with special systems, communicating with professionals in your area, such as: Coordinating with Information Technology professionals to enhance system communication, peripherals and network operation. You may also tell about installing equipments for monitoring computer performance